Policy

At The Perfect Assistant, we’re committed to delivering beautifully crafted garments, exceptional service, and an stress-free shopping experience. Below are the policies that guide our process and protect your purchase with us.

ORDER PROCESSING TIME

All of our garments are made with intention and crafted by trained women artisans in Richmond, VA.

Because of this hands-on approach:

  • Please allow 7–10 business days for all orders to process and ship.
  • You will receive a confirmation email with tracking information as soon as your order is on its way.

We proudly produce in small batches to maintain the highest level of craftsmanship and quality.

FABRICS USED IN PRODUCTION

We intentionally choose premium fabrics for every design—materials selected not just for how they feel, but for how they perform. While we love high-quality natural fibers, premium doesn’t always mean “cotton only.” In many cases, we incorporate advanced blends and performance polyesters to provide structure, durability, and shaping that natural fibers alone can’t achieve. These materials help our skirts hold their silhouette, resist sagging, recover beautifully after wear, and deliver the supportive fit our designs are known for. Every fabric is chosen with purpose—whether it’s for breathability, strength, stretch recovery, or long-term wear—so each piece looks polished, functions flawlessly, and stands the test of time.

RETURN/EXCHANGE

We want you to feel confident and satisfied with your purchase. If something isn’t perfect, we’re here to help.

  • Returns and exchanges must be initiated within 30 days of delivery.
  • We offer a no-questions-asked return policy—your satisfaction matters.

ITEM CONDITION 

  • Items must be unworn, unwashed, and in their original condition.

PROCESSING YOUR RETURN/EXCHANGE

  • Email us at laurianda@theperfectassistant.us with your name and order number.
  • Once your item is received, please allow 5–7 business days for us to process your return or exchange.
  • Refunds will be issued to the original method of payment.

ETHICALLY MADE IN THE USA

We are proud to produce all of our garments ethically and locally in Richmond, Virginia.

  • Every piece is handcrafted by women artisans who are trained through our community-focused production program.
  • Your purchase supports skill development, job creation, and sustainable, small-batch American manufacturing.
  • We prioritize fair wages, safe working conditions, and high-quality craftsmanship in every step of production.

When you shop with us, you’re not just buying clothing—you’re investing in women, community, and conscious fashion.

SIZING

Our sizing is based on your natural waist measurement, and the waistband is designed to fit that measurement — not smaller.

The purpose of the shapewear built inside isn’t to dramatically cinch you down like a corset. Instead, it’s there to solve a very common fit issue:

Many women have a smaller waist and wider hips, and traditional skirts are usually cut straight from waist to hip. That’s what causes:

  • Waistband gapping
  • Pulling across the hips
  • That awkward “almost fits” feeling

Our construction is different.

The waistband fits the natural waist securely, while the skirt is drafted to comfortably accommodate fuller hips. The internal shapewear adds gentle smoothing and structure so the skirt stays in place and keeps a clean silhouette.

That said, we do have some customers who intentionally order one size smaller for a firmer, more sculpted look — especially if they prefer a more snatched feel with their outfit. It’s completely personal preference.

Our standard recommendation is to order your true waist measurement for the intended fit and comfort.

 


Send returns to:

The Perfect Assistant
716 Richmond Highway
Arthouse 8 - Studio #8025
Richmond, VA 23224