Policy

At The Perfect Assistant, we’re committed to delivering beautifully crafted garments, exceptional service, and an stress-free shopping experience. Below are the policies that guide our process and protect your purchase with us.

Order Processing Time

All of our garments are made with intention and crafted by trained women artisans in Richmond, VA.

Because of this hands-on approach:

• Please allow 7–10 business days for all orders to process and ship.
• You will receive a confirmation email with tracking information as soon as your order is on its way.

We proudly produce in small batches to maintain the highest level of craftsmanship and quality.

We want you to feel confident and satisfied with your purchase. If something isn’t perfect, we’re here to help.

Return/Exchange Window

• Returns and exchanges must be initiated within 30 days of delivery.
• We offer a no-questions-asked return policy—your satisfaction matters.

Item Condition

• Items must be unworn, unwashed, and in their original condition.

Processing Your Return or Exchange

• Email us at laurianda@theperfectassistant.us with your name and order number.
• Once your item is received, please allow 5–7 business days for us to process your return or exchange.
• Refunds will be issued to the original method of payment.

Ethically Made in Richmond, VA

We are proud to produce all of our garments ethically and locally in Richmond, Virginia.

• Every piece is handcrafted by women artisans who are trained through our community-focused production program.
• Your purchase supports skill development, job creation, and sustainable, small-batch American manufacturing.
• We prioritize fair wages, safe working conditions, and high-quality craftsmanship in every step of production.

When you shop with us, you’re not just buying clothing—you’re investing in women, community, and conscious fashion.

Send returns to:

The Perfect Assistant
716 Richmond Highway
Arthouse 8 - Studio #8025
Richmond, VA 23224